Shipping and Returns Policy

1. Shipping Policy

1.1. Shipping Rates

• We offer shipping within Saudi Arabia. Shipping rates are calculated based on the weight, size of the package, and the delivery location.
• Standard Shipping Charge: 50 SAR per AED unit for all orders within Saudi Arabia. Additional charges may apply for larger or heavier items.

1.2. Shipping Methods and Delivery Time

• We use reputable courier services to ensure that your orders are delivered in a timely manner.
• Delivery times typically range between 3 to 7 business days for most locations in Saudi Arabia. However, delivery times may vary depending on your location, the availability of products, and unforeseen circumstances such as public holidays or weather conditions.

1.3. Order Processing

• Orders are processed within 1-2 business days after payment is confirmed.
• You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your delivery.

1.4. International Shipping

At this time, we do not offer international shipping. Please check back for updates as we work to expand our shipping services to more countries.

2. Return Policy

2.1. Returns and Refunds

We strive to ensure that all products meet your expectations. However, if you are not satisfied with your purchase, you may be eligible for a return or refund under the following conditions:

• Return Period: You have 14 days from the date of delivery to request a return.
• Eligibility for Returns: Products must be unused, in their original packaging, and in the same condition as received. Certain items such as disposable medical supplies, opened or damaged products, and customized items are not eligible for return.
• Return Process: To initiate a return, please contact our customer support team at [support@raqwani.com] with your order number and reason for return. We will provide instructions on how to proceed with the return.

2.2. Refunds

• Once we receive and inspect the returned item(s), we will notify you via email. If the return is approved, we will process the refund to your original method of payment within 7-10 business days.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs will be the customer’s responsibility unless the return is due to a defective product or an error on our part.

2.3. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process and place a new order for the replacement.

2.4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receiving the order. We will work to resolve the issue promptly, either by offering a replacement or a full refund.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened disposable medical supplies (e.g., masks, syringes)
• Customized or personalized items
• Items marked as “Final Sale” or “Non-Returnable” on the product page

4. Contact Information

For any shipping or return-related questions, please contact our customer service team at:

Raqwani Medicals
Email: [raqwanimedicalsretail@gmail.com]
Phone: [+966531908654]